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Refund Policy

AI Fitness Coach 360 · operated by Thaliro · Last updated

This policy covers subscriptions bought on aifc360.app. All amounts are in US dollars and are refunded to the original payment method.

1. Who processes refunds

Web purchases are sold by our merchant of record, Paddle, which issues the receipt and processes refunds on our behalf. Purchases made inside the App through Google Play are covered by Google Play’s refund policy and are requested from Google, not from us.

2. Free trials

A trial costs nothing. Cancel before it ends and you will not be charged. The end date of your trial is shown on your receipt.

3. Money-back period

  • First payment of a new subscription: request a refund within 14 days of the charge and we refund it in full, no questions asked. This covers the statutory 14-day right of withdrawal for consumers in the EU and the UK; by starting a paid plan you agree that the service begins immediately and that the right of withdrawal ends once you have used it, except as set out here.
  • Renewals: if you forgot to cancel, request a refund within 14 days of the renewal charge and we refund it in full, provided the plan was not substantially used after the renewal (for example, no workouts, scans or coach sessions in that period).
  • Requests after 14 days are considered case by case, for example when the service was unavailable for a significant part of the billing period.

4. Cancelling

You can cancel at any time. Cancellation stops future charges; your plan stays active until the end of the paid period. Cancelling does not by itself trigger a refund; use section 3 for that.

5. How to request a refund

Email support@aifc360.app from the address on your account, or reply to your Paddle receipt, with the order number. We answer within 2 business days. Approved refunds are issued by Paddle and usually reach your card or bank within 5–10 business days.

6. Abuse

Repeated purchase-and-refund cycles or refunds requested after heavy use of the plan may be declined, and the account may lose access to paid plans on the Site. Your statutory rights are not affected.

7. Contact

Refund questions: support@aifc360.app.